ARCH Lab · Free assessment

Operational Maturity Assessment

See how much of your business runs on systems versus on you.

⏱ About 5 minutes20 questionsInstant results · works on your phone

Process Ownership & DocumentationCore work is written down, owned by someone, and followed.
Systems & DataSoftware and data give you reliable, timely information.
Financial ControlsMoney is tracked, protected and used to make decisions.
Customer Experience ConsistencyCustomers get the same quality every time, from every crew.
Owner IndependenceThe business keeps running well when the owner steps away.

Leave your name and email and Dr. Kershner will receive your profile and reach out. You get a copy of your results link.

Operational Maturity Assessment: questions

Rate each statement from 1 (strongly disagree) to 5 (strongly agree).

Our core processes are written down in a place employees actually use.
Each major process has one named person responsible for it.
A new hire can learn our standard way of doing a job from documents, not just by shadowing.
How a job gets done depends mostly on which employee is doing it.
Our key business information lives in software, not in someone's head or on paper.
I can see yesterday's sales, jobs completed and open issues without asking anyone.
Our main systems (scheduling, invoicing, customer records) share data instead of being re-entered by hand.
We trust our data enough to make decisions from it.
We close the books and review financial statements within two weeks of month end.
We know the gross margin on each major service or job type.
No single person can both approve and pay an expense without a second check.
We have a cash forecast that looks at least 90 days ahead.
Customers receive the same quality of work regardless of which crew or employee shows up.
We have a defined standard for how customers are communicated with before, during and after a job.
We measure customer satisfaction regularly and act on it.
Complaints are tracked and reviewed for patterns, not just fixed one at a time.
I could take two weeks off with no phone and the business would run normally.
Customers do business with the company, not just with me personally.
Most of my week goes to improving the business rather than doing the daily work.
Important decisions wait until I am available.